Frequently Asked Questions
Read through our list of Frequently Asked Questions to find out more about Aristotle’s enhanced VoIP business phone system and how easy it is to install, manage and maintain your Aristotle Digital Voice network.
Digital Voice is Aristotle’s enhanced Voice-over-Internet-Protocol (VoIP) business phone system. The system operates on a hosted PBX platform which allows companies to reduce costs, while upgrading to today’s most advanced telephone system.
Hosted PBX (Private Branch Exchange) is a private telephone network that is hosted in another location. Like a hosted website, a hosted PBX is managed and monitored by the service provider. Using your Internet connection and cloud-based technology, a hosted PBX system connects your headquarters with all of your employees, including the remote office and traveling employees.
Digital Voice requires a high quality broadband connection delivered via fixed wireless, cable or DSL. Satellite connections will cause a delay in voice exchanges due to satellite’s relaying technology.
Digital Voice calls require a baseline of 88 kbps in both the upload and download speeds. An efficient way to measure how much bandwidth a business user might need is to multiply 90 kbps times the maximum number of people at your office that will be using the phone system at any one time. A small business with 5 users (5 times 90 kbps) would need 450 kbps, or less than .5Mbps in both the upload and download directions. Normally users shouldn’t take up more than 50% of their bandwidth with Digital Voice calls.
The Fortigate is a firewall and Quality of Service (QoS) technology used to protect Digital Voice System data and ensure call quality. The quality of a call can suffer on VoIP systems if your broadband is disrupted by other applications using large amounts of data. Applications that could impact data usage include video, peer to peer file sharing or large e-mail transmission.
To ensure crystal clear HD sound quality, and prevent dropped calls, Digital Voice systems prioritize traffic on your broadband connection. The Fortigate QoS sets call traffic on your bandwidth as highest priority. This prevents other applications from interfering with the call signal. Also the Fortigate ensures that enough bandwidth is reserved for VoIP conversations. This service is a necessity in a business environment. Aristotle installs Fortigate technology with every Digital Voice System.
The Aristotle technical staff will need to coordinate with your office manager, IT staff, or network consultant to make sure the Fortigate technology is properly installed on your system. After installation, no IT professional is needed to manage your Digital Voice phone system.
Yes, you can keep your phone number with you! This process is called number porting. Aristotle will port your current phone numbers over to the Digital Voice System. Depending on your current phone provider, porting normally takes 7-10 days. However, telecommunications companies have up to 30 days to release your phone number. We will be there with you every step of the way until your number is ported.
Like most VoIP phone systems, Digital Voice requires the use of IP phones that can broadcast signal digitally over your broadband connection. Aristotle’s relationship with Yealink, an IP phone industry leader, allows you to get new phones for as low as $3.95 per month. After 24 months you own the phones, and the monthly charge goes away. We want to eliminate large upfront equipment costs, while still providing the best technology.
Digital Voice delivers calls with crystal clear HD Sound. This feature is unavailable with traditional landline phones. Fortigate technology ensures that every Digital Voice call comes through with HD sound.
In most cases Digital Voice will save you money on your monthly recurring telephone cost because it eliminates dual cabling for Internet broadband and telecommunications service. Also, by eliminating the traditional PBX equipment, thousands of dollars are saved on service and maintenance of PBX equipment. Digital Voice is saving some clients thousands of dollars a year.
Digital Voice telecommunications are government regulated. Users will pay the same taxes and fees that would be incurred with traditional landline service.
Your Digital Voice system can be up and running in 2-4 weeks after you finalize your decision. Our team will order your phones, begin installation and schedule training once your system is designed. If you have current phone numbers which need to be ported to your new system, you should allow at least 7-10 business days for this process. However, in some cases number porting may take up to 30 days.
The Aristotle staff trains every client on the features of their Digital Voice System. This training is included free of charge.
Digital Voice is truly mobile. Take your office phone to your house, or on the road with you and make calls with the same appearance as being in the office. Use your office phone anywhere you can connect to a broadband Ethernet cable. Take your office anywhere.
Download the SnapMobile App to use your smartphone, tablet or laptop like your office phone. Enjoy full access to your user portal, account settings, voicemail, plus make and receive phone calls without using your private mobile number. This technology adds another layer to the mobility of Digital Voice.